If you are dissatisfied with one of our products, you are welcome to send it back to us. After we have received your return, we will refund the invoice amount using the payment method you have chosen.

Please send your order to the following address:


for the attention of Sax Fulfillment & Logistics e.K.

Michaela Schumann

Neusser Str. 13-15

41065 Mönchengladbach

In any case, please use an insured shipping method that allows the package to be tracked. Please send us the tracking number by email or using our contact form.

Please note that in addition to our free standard shipping, we do not take any costs for returns.

You can find all further information about returns at: